Refund & cancellation policy

Refunds

14-day money-back guarantee on your first payment. If Humanize Autotyper is not what you expected, email us within 14 days of your first charge and we will refund it in full. You do not need to give a reason.

Renewals. If an automatic renewal catches you by surprise, email us within 7 days of the renewal charge and we will refund it in full, provided the extension has not been used to type more than 600 words during that new billing period. This applies to both weekly and yearly renewals.

Outside those windows we do not generally issue refunds, because the free plan (600 words every 15 days) lets you evaluate every feature of the product thoroughly before paying anything. If you believe your situation is exceptional, duplicate charges, a charge you did not authorise, a fault on our side that stopped the product working, email us and we will put it right.

Duplicate or erroneous charges are always refunded in full, with no time limit.

How to request a refund

Email robhatt2007@gmail.com from any address, including your license key or the email you paid with. We reply within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Cancellation

You can cancel at any time, and it takes about ten seconds. There is no phone call, no retention flow, and no cancellation fee.

1. Open the Humanize Autotyper extension
2. Click Account & billing
3. Click Manage or cancel, which opens Stripe's customer portal
4. Choose Cancel plan

If you cannot reach the extension for any reason, email us and we will cancel it for you.

What happens when you cancel

• You keep unlimited access until the end of the period you have already paid for
• At that point the subscription ends and your account returns to the free plan (600 words every 15 days). It is not deleted and nothing is lost
• You are not charged again
• Cancelling partway through a period does not by itself produce a refund of the remainder; see the refund section above for when we do refund

Failed payments

If a renewal payment fails, Stripe retries it over several days and emails you. Your unlimited access stays on during that period rather than being cut off immediately. If the payment ultimately cannot be collected, the subscription is cancelled and the account returns to the free plan.

Delivery and returns

Humanize Autotyper is a digital product delivered instantly on payment. There are no physical goods, no shipping, and therefore nothing to return. The refund process above replaces a returns process.

Before you dispute a charge

Please email us first. A chargeback takes weeks to resolve and costs us a fee even when the outcome is in your favour, whereas a refund request handled by email is usually settled the same day. We would much rather refund you directly.